Welcome to our website.
Welcome. When using and browsing our website, as well as when booking and using our services through our website or other partner websites, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and cookies policy govern QUINTA ECOLÓGICA DA PENEDA (Quinta Ecológica da Peneda – Sociedade Unipessoal Lda.) – Hereinafter abbreviated as PENEDA ECOFARM. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. We are not responsible if, for any reason, this site is unavailable for a certain period of time. This website uses cookies to monitor browsing preferences.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us.
All intellectual property rights relating to the content and information provided (texts, images, brands and logos) belong exclusively to PENEDA ECOFARM, and the copy, reproduction, modification or dissemination, in whole or in part, of the content of this Website is expressly prohibited without the prior written authorization of PENEDA ECOFARM, with the exception of what is strictly necessary to view the pages that make up this Website and for private and non-commercial use.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
PENEDA ECOFARM offers accommodation and tourist entertainment activities that promote personal development, well-being and health through contact with nature and local culture in northern Portugal and Galicia.
The general conditions described here can be complemented by specific conditions sent to the customer, and the specific conditions complement and overlap the general conditions.
Access to this site is permitted on a temporary basis and we reserve the right to withdraw or change services and contents without prior notice.
PENEDA ECOFARM offers accommodation in double rooms (double or twin), with private bathroom and independent entrance and access to the gardens and the swimming pool. Each room may accommodate supplementary beds.
PENEDA ECOFARM is registered with RNET under number 11146.
The accommodation available always includes continental breakfast (B&B). If you wish, you can have your meals with us and enjoy delicious homemade food, made with some of our own organic products.
When booking accommodation at PENEDA ECOFARM, as well as during the stay, the Client (himself, his companions and/or his clients) agrees to the following terms and conditions.
The present general conditions aim to establish the terms that govern the relationship between PENEDA ECOFARM and the person or entity that purchases the services provided by it.
Any reservation obliges and presupposes the reading, knowledge and acceptance of the general terms and conditions, which are described in this document.
To book accommodation at PENEDA ECOFARM, the client must be at least 18 years old.
The maximum number of guests per room is explained on the PENEDA ECOFARM website.
Only the customer who made the reservation and his/her companions/customers, previously identified, will have access to the accommodation and other spaces.
Access to any other person requires prior authorization from PENEDA ECOFARM.
Whenever the person hosting is different from the person who made the reservation, the person who made the reservation is responsible for any cancellations, no-shows and/or damage to the property.
All customers under 18 must be accompanied by adults, who are responsible for them during their entire stay at PENEDA ECOFARM.
Children up to 3 years old accompanied by their parents do not pay (cribs subject to availability).
Customers older than 3 years old are subject to an additional charge.
It is prohibited to accommodate animals at PENEDA ECOFARM. The introduction by the Customer of animals into the Farm will allow the Customer to promptly terminate the contract and force them to leave the Farm without being refunded the amounts paid in the meantime for providing the accommodation during the contracted period of stay.
Under Law No. 63/2017, on the premises of PENEDA ECOFARM, with the exception of areas duly identified outside, it is not permitted to smoke any tobacco products and/or their derivatives, namely electronic cigarettes. In the event of non-compliance, the farm reserves the right to charge between €50 and €500 in accordance with Decree-Law 37/2007.
We recommend civic and non-abusive parking. PENEDA ECOFARM is not responsible for damage to third parties or theft of vehicles.
PENEDA ECOFARM is not responsible for any object or document that has not been left in its custody.
The Farm reserves the right to expel customers who are acting in an unfair, offensive or threatening manner towards other customers or employees.
It is prohibited to make changes to the organization of space and equipment in rooms and common areas.
It is prohibited to store dangerous items in rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances
It is prohibited to sell items in PENEDA ECOFARM spaces.
During your stay, it is prohibited to make excessive noise that disturbs the rest of other guests and to engage in behavior considered inappropriate. Customers must respect quiet hours: 10pm to 7:30am.
It is strictly prohibited not to take care of and respect the spaces of PENEDA ECOFARM, and penalties for costs may be applied.
If there is damage, theft or loss of items belonging to the hotel, PENEDA ECOFARM reserves the right to charge the full value of the damaged/stolen or lost items.
The contracting of the accommodation offered by PENEDA ECOFARM by the Client is considered formalized at the time of the reservation made.
Customers with reduced mobility should contact PENEDA ECOFARM in advance. PENEDA ECOFARM, although located in Alto Minho, characterized by steep slopes and narrow terraces, nevertheless embraces the importance of being available to support the visit of customers with reduced mobility.
The reservation in PENEDA ECOFARM’S accommodation units is carried out by contacting us by email, info@penedaecofarm.com or by making a direct reservation on the PENEDA ECOFARM’s website and always implies a prepayment validated within the indicated period.
The number of Clients per room is explained on the website. Reservations are considered in order of prepayment and/or payment validation.
Extra Orders
Extra requests made by Customers should preferably be placed at the time of booking, in order to adjust details and associated costs, which will be charged to the Customer. PENEDA ECOFARM does not guarantee the satisfaction of all orders, but every effort will be made to do so.
The reservation always presupposes full payment of the associated cost at the time it is made.
Please note that all bookings will be charged in Euros (local currency). The prices shown include VAT at the legal rate in force.
The meals prepared and served at PENEDA ECOFARM are based on the Mediterranean diet (declared by UNESCO as Intangible Cultural Heritage of Humanity in Portugal, Spain, Morocco, Italy, Greece, Cyprus and Croatia). Its fundamental principles include, among others, a high consumption of locally produced, fresh and seasonal plant products.
Considering that each person, at each stage of their life, may need a specific diet, for health and/or ideological reasons, PENEDA ECOFARM is available to adapt the meals to the needs previously presented by the guests: vegan, gluten-free , others.
All meals are prepared in the Farm’s Kitchen, and can be consumed in the Kitchen itself, on the balcony and/or patio if the weather permits.
Breakfast is served on individual trays. Some food may be available as part of the meal on a self-service basis. At the end of each meal, each Customer must leave their tray in the cart available for this purpose. Lunch and dinner are available with table service.
All dining spaces, trays and utensils are sanitized between meals.
All stays include continental breakfast.
Lunches and dinners are offered on a half board or full board basis and include:
• Starters
• Vegetable soup
• Main course
• Dessert
• Water, local green wine or red wine, Coffee or tea
Other drinks are available and billed separately, according to the drinks menu available, such as other wines, beer or spirits.
Indicated meal times:
• Breakfast: 8:00 – 10:00
• Lunch: 12.00-14.00
• Dinner: 19:00-22:00
We believe in love based with lots of fruit and vegetable meals. We are committed to quality and locally sourced products. We believe in staying away from processed or refined products.
Slow food: We support this movement that defends local production and consumption, the use of traditional foods and the purchase directly from local producers. It also protects the gastronomic heritage by defending the preservation of culture and the conservation of food biodiversity. Foods at risk of extinction are cataloged in the Ark of Taste. Arcos de Valdevez has several foods on the Ark, such as corn bread from Rio Frio, orange from Ermelo, terrestrial beans and meat from Cachena breed of Peneda.
The client may at any time cancel his reservation at the accommodation, provided that he expressly informs PENEDA ECOFARM, in writing, via email info@penedaecofarm.com.
If the customer cancels their reservation up to 14 days after payment, and up to fifteen days in advance (15 days) of the scheduled check-in date, they will be refunded in full, however, fees will be charged relating to the costs of moving the amounts in question through payment platforms or banks.
The reservation is only considered valid after receipt of the amounts and on the date of receipt.
Deposits are refundable only under the conditions set forth herein, which will start after the respective cancellation, and will take place within 14 working days.
The amount of the reservation after deduction of applicable charges will be credited to the Customer’s bank account using the same payment method (i.e. debit card / credit card / net-banking) by which the reservation was made.
No refunds or credits will be given for no-shows, without any exceptions.
In the event of a no-show, without prior notice, on the day of check-in, the Client will forfeit the prepaid amount and will also be obliged to pay the remaining amount, if it is still to be paid, which will be debited from his credit card or, through notification sent by PENEDA ECOFARM, by email with payment instructions.
The customer can be replaced by another person, who fulfills all the conditions required to participate in the program, by simply notifying PENEDA ECOFARM in advance of his intention to be replaced, indicating the aforementioned data of the substitute person. The assignment of registration must be agreed between the registered participant and his/her substitute, with the amounts paid being transferred to the substitute person.
PENEDA ECOFARM reserves the right to cancel accommodation reservations using the following parameters:
• ENVIRONMENTAL AND NATURAL PHENOMENA: such as floods/floods, fires, earthquakes, storms or other serious climatic and geographic vicissitudes that jeopardize public health and the physical and psychological exposure of participants.
It should be noted that minor atmospheric changes without relevance, such as light or moderate rain, fog, heat or other parameters out of season, are not considered reasons for cancellation.
• SOCIAL AND ECONOMIC CONDITIONS: such as service strikes directly and indirectly associated with the execution of the program, plagues, epidemics and global pandemics, among other elements that jeopardize public health and the physical and psychological exposure of participants.
In the aforementioned cases, the customer will be solely and exclusively entitled to a simple refund of the amounts paid in the meantime.
PENEDA ECOFARM is not responsible for any personal expenses of customers, such as air tickets, due to program cancellations.
We recommend that you take out travel insurance to cover unforeseen circumstances that could cause your reservation to be cancelled. PENEDA ECOFARM will help with the necessary documentation as proof of cancellation for this purpose.
PENEDA ECOFARM with NIPC 514665718 and headquartered in Lugar de Outeiro, cx 99, 4970-225, parish of Oliveira, in Arcos de Valdevez, Portugal, registered at the Commercial Registry Office of Ponte da Barca, is recognized as a Nature Tourism operator by the Institute for Conservation, Nature and Forests (ICNF) (Registration Turismo de Portugal RNAAT nº: 721/2020), being responsible for the tourist entertainment services available on this website.
PENEDA ECOFARM also works closely with several companies in the region to deliver nature and culture activities. These are projects and people in whom we recognize common values and with whom we are delighted to work.
Regarding these, all the necessary information is provided, including equipment rental when requested, as well as an SOS helpline kept open during the duration of the activities.
These are carried out with the guidance of local partners, such as hiking, biking, kayaking, among others.
RETREATS are programs lasting two or more days, with the orientation of activities, transport to and from activities, accommodation and meals included, according to the information provided in each program.
EXPERIENCES are programs with variable duration. When the EXPERIENCE lasts for more than one day, it includes the orientation of activities, transport to and from activities, accommodation and part of the meals, according to the information provided in each program.
The present general conditions of participation aim to establish the terms that govern the relationship between PENEDA ECOFARM and the person or entity that purchases the services provided by it.
Any registration and/or reservation requires and presupposes the reading, knowledge and acceptance of the general terms and conditions of participation, which are described in this document.
The contracting of the services and activities promoted by PENEDA ECOFARM by the Client is considered formalized at the time of registration / reservation made, at which time he assumes the commitment to pay for all the services provided in the activity for which he made his reservation.
Reservation of accommodation or registration in activity programs open to the public is carried out via email or direct submission on the PENEDA ECOFARM website, or through partner company platforms, and always involves pre-payment validated within the deadline indicated.
The reservation of accommodation or registration in the activity programs open to the public is carried out by contacting by email or by direct submission on the PENEDA ECOFARM website, and always implies a pre-payment validated within the indicated period.
The number of Participants is limited by activity, and registrations are considered in order of prepayment and/or payment validation.
Please note that all bookings will be charged in Euros (local currency). The prices shown include VAT at the legal rate in force.
The reservation is only considered valid after receipt of the amounts and on the date of receipt.
Any charges charged to PENEDA ECOFARM by the Banks, within the scope of payments made or refused, must be reimbursed by the customer within seven (7) days from the date of receipt of the request sent.
Customers with reduced mobility should previously contact PENEDA ECOFARM in order to determine whether the services provided have characteristics suitable for each particular case.
Extra Orders
Extra requests made by Customers should preferably be placed at the time of booking, in order to adjust details and associated costs, which will be charged to the Customer. PENEDA ECOFARM does not guarantee the satisfaction of all orders, but every effort will be made to do so.
Tourist entertainment activities promoted by PENEDA ECOFARM are limited to a small number of participants, in order to allow a more personal experience and to offer a high level of quality in service.
The customer makes his reservation for enrollment in the activity programs by paying the full cost of the activities.
The customer may withdraw, at any time, from participating in the program, and must communicate in writing to PENEDA ECOFARM via email at info@penedaecofarm.com.
The amount of the deposit corresponding to the service, paid at the time of booking registration for the activity programs, is not refundable, except if the customer cancels the reservation between 14 and 30 days, according to the conditions expressed in each specific program after the aforementioned has been carried out. payment, in which case it is fully refundable.
The reservation amount after deducting cancellation fees and taxes, as applicable, will be credited to the Customer’s bank account using the same payment method (i.e. debit card or transfer) by which the reservation was made.
The refund process can take up to 14 days.
AFTER THE BEGINNING OF THE ACTIVITY, non-attendance or delays and abandonments thereof, will not entitle you to a refund or credit of the amounts paid, and, if any remaining amount is still to be paid, the same will be charged to your credit card or notification sent by PENEDA ECOFARM, after the activity, an email with payment instructions.
Exceptions cannot be made for any reason, including weather, injury/illness or personal emergencies.
The customer may also be replaced by another person, who meets all the conditions required to participate in the program, by simply communicating, in advance, to PENEDA ECOFARM, via email, info@penedaecofarm.com , their intention to be replaced by another person, indicating the data of the substitute person, and the assignment of the registration must be agreed between the registered participant and their substitute, transferring the amounts paid to the substitute person.
PENEDA ECOFARM reserves the right to cancel and/or postpone activities/programs and cancel accommodation reservations using the following parameters:
• ENVIRONMENTAL AND NATURAL PHENOMENA: such as floods/floods, fires, earthquakes, storms or other serious climatic and geographic vicissitudes that jeopardize public health and the physical and psychological exposure of participants.
It should be noted that minor atmospheric changes without relevance, such as light or moderate rain, fog, heat or other parameters out of season, are not considered reasons for cancellation.
• SOCIAL AND ECONOMIC CONDITIONS: such as service strikes directly and indirectly associated with the execution of the program, plagues, epidemics and global pandemics, among other elements that jeopardize public health and the physical and psychological exposure of participants.
In the aforementioned cases, the customer will be solely and exclusively entitled to a single refund of the amounts paid in the meantime, for the purposes of booking, prepayment, or payment, without the right to any compensation.
PENEDA ECOFARM reserves the right to cancel the programs of tourist entertainment activities, 15 days in advance of their realization, in extraordinary cases in which it is considered that the necessary conditions for the execution of the activities for the entirety of the group, in which case all money paid by the customers in question will be refunded. Notification of cancellation will occur at least 15 days prior to the program start date.
PENEDA ECOFARM is not responsible for any personal expenses of customers, such as air tickets, due to program cancellations.
We recommend that you take out travel insurance to cover unforeseen circumstances that could cause your reservation to be cancelled.
PENEDA ECOFARM will help with the necessary documentation as proof of cancellation for this purpose.
The Client is responsible for the veracity and reliability of the data and information provided to PENEDA ECOFARM, namely for insurance purposes.
The Client assumes and guarantees that he is in adequate physical and health conditions for the practice of the activity in which he subscribes, a prior medical evaluation is recommended.
PENEDA ECOFARM is under no obligation to ensure the participant’s state of health and/or physical condition.
The Client is fully responsible for his individual conduct during the entire period of time in which he enjoyed the services contracted by him with PENEDA ECOFARM, being responsible for all damages and/or losses of any nature that are a consequence of his conduct or behavior. .
The Client is also responsible for his/her safety in the circulation at the Farm’s space and in the use of the swimming pool. PENEDA ECOFARM is located in a typical area of the Alto Minho, characterized by steep slopes and narrow terraces. There are several areas with high unprotected walls, as well as boulders, and the Client must keep the necessary distance from the edges, use the defined paths and keep a careful watch over children and other minors in your care at all times. Also, and because it is a working farm, and the Customer is allowed free movement, there are agricultural tools that must not be handled without supervision and which children and other minors must keep their distance. The harvesting and ingestion of plants from the Farm must also be prevented, as some may be toxic, and the Client and minors under his care must act with common sense around the Farm animals, avoiding screams and threatening gestures, so people and animals are happy and safe. The farm has chickens, a cat and a dog, Castro Laboreiro breed, which roams freely on the Farm with the exception of the delimited areas around the accommodation and swimming pool. Regarding the use of the pool, the Client is entirely responsible for its use and safety when using it, as the pool is not monitored, however, access is free at all times.
Likewise, the Client commits to respect and scrupulously comply with all indications and instructions transmitted by PENEDA ECOFARM and/or its guides, including good environmental practices in all nature tourism activities, as defined in Ordinance No. 651/2009 of 12 June and under its internal protocol on the Covid-19 pandemic.
In the event that the Client is a minor, and in the case of participation in tourist entertainment activities, it is mandatory for the parent to deliver a signed statement indicating that he is aware of and authorizes his participation in the activity ( declaration that will be made available by the contracted entity). In the absence of this duly signed document, the Client will not be able to participate in the activity and will not be reimbursed.
During the activity, minors are only accepted in the company of adults and under their full responsibility.
The Client assigns, free of charge, all rights to use his image to PENEDA ECOFARM, waiving the receipt of any amount or value that may eventually be earned with broadcasting or disclosure rights, promotions, or any other means.
PENEDA ECOFARM is free to use the images recorded and collected during the activities for professional purposes, or others deemed appropriate.
If you do not wish to assign your image rights, the Client must contact PENEDA ECOFARM in writing for each activity prior to the activity in question. Since, in these situations, the Client will not be entitled to the images and videos produced at the event, namely, the photographic report.
The Client must have his personal or family documentation in good order (citizen card, ID card, passport, military documentation, authorization for minors, visas, vaccination certificates and others that may be required).
Travel within the European Union: Customers (regardless of age) traveling within the European Union must have the respective civil identification document (Passport; ID Card, Citizen Card);
Travel within the European Union and countries that are members of the European Health Insurance Card: To obtain medical assistance, they must have the respective European Health Insurance Card;
Nationals of non-EU countries should consult specific information regarding the documentation required for travel at the embassies/consulates of the countries of origin.
Travel outside the European Union: Customers (regardless of age) who travel outside the European Union must have the respective civil identification document (passport) as well as a visa if necessary (obtain this information from the agency at the time of booking).
The responsibility of PENEDA ECOFARM within the scope of the organization of tourist entertainment programs is guaranteed by:
CIVIL LIABILITY INSURANCE (Activity: Agritourism – RNET)
Civil Liability Insurance at Allianz Insurance Company, policy No. Policy No.: 205906608, in the amount of 50,000 euros, in accordance with current legislation.
PERSONAL ACCIDENT INSURANCE (Activity: Tourism activities – RNAAT)
Personal Accident Insurance at Allianz Insurance Company, policy no. 205906597, with the clauses, in accordance with current legislation: €22,428.45 euros for Death or Permanent Disability and €3926.02 for Treatment Expenses.
GENERAL LIABILITY INSURANCE (Activity: Travel Agency – RNAVT)
Civil Liability Insurance at Allianz Insurance Company, policy No. Policy No.: 207036094, in the amount of 75,000 euros, in accordance with current legislation.
Payment
The Participant may pay for the services by credit card, bank transfer or Paypal.
Bank transfer details:
IBAN PT50 0010 0000 5567 0510 0015 3
BIC: BBPIPTPL
Holder Name: QT ECOLOGICA PENEDA – SOC UNIPESSOAL LDA
There may be other forms of payment as long as they are previously agreed with PENEDA ECOFARM.
Any charges charged to PENEDA ECOFARM by the Banks, within the scope of payments made or refused, must be reimbursed by the customer within seven (7) days from the date of receipt of the request sent.
Under the terms of Law No. 144/2015 of 8 September, in its current wording, we inform you that the participant may resort to the following Alternative Dispute Resolution Entities:
Customer Ombudsman for Travel and Tourism Agencies: www.provedorapavt.com
Tourism of Portugal Arbitration Commission: www.turismodeportugal.pt
Your feedback is important to us. If you have any suggestion or complaint, please do not hesitate to submit it, as it will be the best way to improve our service and to resolve any and all disputes to your satisfaction.
PENEDA ECOFARM has a complaints book in electronic format.
This document is valid for the duration of the accommodation and tourist entertainment activities on this website.
The nullity of one or more of the above provisions does not affect the validity of the remaining provisions. The invalid provision will be replaced by the valid provision, the closest to the commercial and legal intentions of the parties, or if this is not possible by Portuguese legislation in force.
Any dispute related to the same will be regulated by the Portuguese legislation in force, the Courts of the jurisdiction of the district of Viana do Castelo being competent.
NOTE:
These Terms and Conditions may be supplemented and/or amended, and the amendment shall be duly communicated.
Last updated on November 27, 2024